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Last update: December 15, 2023

INTRODUCTION

This policy describes the types of information Dr. Hank, LLC, doing business as 247 Health (“247Health,” “we,” “our,” or “us”) may collect from you or that you may provide when you visit the website 247health.com (our “Website”) and any affiliated mobile application (the “App”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This privacy policy does not apply to any other website operated by 247 Health, or to any website operated by third parties.This policy does not apply to information collected by us offline or through any other means, including on any other website operated by 247 Health or any third party; or any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or the App.247 Health is committed to protecting your privacy. We provide this policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal information, including health information that individually identifies you, or protected health information (“PHI”).  Please read this policy carefully. If any term in this policy is unacceptable to you, please do not use the Website or the App or provide any personal information. By accessing or using this Website or the App, you signify your acknowledgment of this privacy policy. This policy may change from time to time (see Revisions to Our Privacy Policy) and your use of the Website and the App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.We do not provide any medical services through the Website or the App. We can store a request for medical services and forward that request to a licensed health care provider in the United States. After you make a request through the App, 247 Health will contact your healthcare provider or will nominate one or more doctors, licensed in the state from which you request treatment, to work on your request.  These providers who work on your request will have the same rights to the personal information and PHI as 247 Health as set forth here.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users of our Website and our App, including information:

We collect this information:

Information You Give to Us.  The information we collect on or through our Website or the App may include:

Information We Collect About You.  As with many other websites and mobile applications, as you navigate through and interact with our Website or the App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Website or the App and to deliver a better and more personalized service, including by enabling us to:

Cookies Used on This Website.  Our Website and the App uses two types of cookies: single-session (temporary) and multi-session (persistent).  Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Website or the App.  Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our site and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics.  Cookies, by themselves, will not be used by 247 Health to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit the Website or the App. We do not respond to ‘do not track’ signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Website or the App.  Through pixel tags, we obtain non-personal information or aggregate information that can be used to enhance your online experience and understand traffic patterns.Information We Receive From Other Sources.  This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, third parties intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with services, sub-contractors in technical, advertising networks, analytics providers, and search information providers).

HOW WE USE YOUR INFORMATION

We may use information collected about you, including personal information, in the following ways:

We will combine information we receive from other sources with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.You agree that we have the right to disclose personal information that we collect or you provide as described in this privacy policy:

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

ACCESSING, CORRECTING & DELETING YOUR INFORMATION

You may contact us at support@247health.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account.  If 247 Health deletes your user account, medical providers and other affiliates may still have the right to retain information as required by applicable law, regulations, or their own retention policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.Unless otherwise required by law, 247 Health will also erase personal information when the personal information is no longer necessary in relation to the purposes for which was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal information has been unlawfully processed; and when it is necessary to comply with legal obligations.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Website or the App.Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

THIRD-PARTY WEBSITES

Our Website may contain links or references to other websites outside of our control. Please be aware that this privacy policy does not apply to these websites.  247 Health encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal information.  247 HEALTH DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION.  PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

CHILDREN UNDER THE AGE OF 13

Our Website or the App is not intended for children under 13 years of age, and 247 Health does not knowingly collect or use any personal information from children under the age of 13. No one under age 13 may provide any information to or on the Website or the App. By using the Website or the App, you confirm that you are not under the age of 13.  If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at support@247health.com to request access to, correct, or delete any personal information that you have provided to us.

REVISIONS TO OUR PRIVACY POLICY

We reserve the right to change this privacy policy at any time. It is our policy to post any changes we make to our privacy policy posted on this page. The date this privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically monitoring and reviewing any updates to the privacy policy. Your continued use of our Website or the App after such amendments will be deemed your acknowledgement of these changes to this privacy policy.

EFFECTIVE DATE

This Privacy Policy is effective dated December 15, 2023.